eSIM Install Instructions

This document contains the instructions for installing an eSIM on iOS and Android devices either using the QR Code or doing a manual install.

Requirements for Installing eSIM

Before you install your eSIM you’ll need to make sure you have:

A strong WiFi or 4G connection
An eSIM compatible device – click here to see the list of compatible devices
The device is not locked to a specific carrier.

Check Carrier Lock Status on iOS (iPhone/iPad) Devices

On iOS 14 and later, Open Settings, then select General and finally About.

If you see “No SIM Restrictions” in the Carrier Lock section, your device is unlocked.

If your device is currently locked to a specific carrier, you can contact your mobile phone provider to check if it can be unlocked.

Devices purchased directly from Apple and not through a carrier’s promotion will be unlocked.

If you have remaining payments on the device to your carrier (e.g. T-Mobile) you will not be able to get your device unlocked until it is paid in full to the carrier.

Check Carrier Lock Status on Android Devices

Access Settings from the drop-down menu or through your App Drawer.
Tap on Connections, Network & Internet, or other variations depending on brand and model.
Select Mobile network, Cellular network, or other variation depending on brand and model.
Tap on Advanced (if needed) and select Choose Network, Automatically select network, or another variant to open the list of carriers.
If several carriers appear, the chances are that your phone is unlocked and just needs the appropriate SIM card. For further confirmation, continue to Step 6.
Remove the old SIM card from your phone and insert the newly activated one from the other carrier. Try using mobile data to browse the internet but ensure that Wi-Fi is disabled.
If you successfully browsed the internet, your phone is definitely unlocked.

Aside from inserting a valid SIM card, you can try calling the current carrier to confirm the locked/unlocked status.

Manually check if your device supports eSIMs

Small note: this works on both iOS and Android devices.

Please head to your phone application and open up the dialer.

1

Go to your dialer app and type *#06#

2

A popup window will come up with your device information.

3

If you see “EID” in this window, then your phone supports eSIM

Install on iPhone and iPad

Using QR Code

Installation via the QR Code is the easiest way to get an eSIM installed.

Step 1

There are 2 options for installing the QR Code on Apple iPhone/iPad devices

Open the camera on your device, scan the QR code and then tap “Mobile Plan”
Go to “Settings”->”Cellular”->”Add eSIM” -> “Use QR Code” and scan the QR Code to install the eSIM

iOS 17 Photo Install

If you are on a device using iOS 17 or later, and have the QR Code on screen, you can still activate with the QR Code by taking a screen shot of the QR Code and saving the photo on your phone (Volume Up and Power button pushed simultaneously.)

Go to “Settings” -> “Cellular” -> “Add eSIM” -> “User QR Code” and toward the bottom of the screen select “Open Photos”

Select the screen shot you took of the QR Code and you continue the process from Step 2.

Manual Install

If you are unable to scan the QR Code, and aren’t using iOS 17 or later to use the screenshot/photo method, the Manual install can be used.

Go to “Settings”->”Cellular”->”Add eSIM” -> “Use QR Code” then select “Enter Details Manually” at the bottom of the screen.

In the SM-DP+ Address, enter the SM-DP+ Address that was included with your eSIM details.

In the Activation Code, enter the Activation Code that was included with your eSIM details.

Select “Next” and then wait up to 10 minutes for the eSIM to install and activate, then select “Done”.

Proceed to Step 3

Step 2

After scanning the QR Code, an Activate SIM screen will appear. Select “Continue” and allow up to 10 minutes for the eSIM to install and activate on the device. When it’s finished, press “Done” and your device will be setup and ready to use the eSIM.

Step 3

After the eSIM is installed and activated, you have the option to give the eSIM a label. If you have multiple eSIMs installed on your device you will not be able to create a custom label for the eSIM.

If you don’t want to label your eSIM with a custom value tap “Continue” and proceed to step 4.

If you would like to give your eSIM a custom label, press the > next to the eSIM and select from one of the preset labels or type in your own custom label. When you are satisfied with your label, Press the “Done” button and then “Continue” on the list of eSIMs.

Step 4

Configure your Primary and eSIM settings.

Set your Default Line to Primary and select “Continue”
Set iMessage & FaceTime to Primary and select “Continue”
Set Mobile Data to your newly installed eSIM and turn on “Allow Mobile Data Switching” (if desired) then select “Done”

Note: If you have purchased a plan with data roaming outside your destination and you don’t wish your plan to begin immediately, select Primary for Mobile Data and then follow the instructions in Step 5 when you are ready to begin using your eSIM.

Allowing Mobile Data Switching will allow your device to switch between your primary data plan and the eSIM data plan depending on coverage. If you do not wish data to fall back on your primary plan while roaming, set Allow Mobile Data Switching to off.

Step 5

When you are ready to start using your eSIM, you’ll need to turn the eSIM on and set data roaming to on.

Go to “Settings” -> “Cellular” or “Settings” -> “Mobile Data”
Select the eSIM you setup and select “Turn On This Line” if it is not already on.
Select “Data Roaming” and toggle it to on
Select your Primary SIM and if Data Roaming is enabled, toggle it off to only use data on the eSIM.